Author: Zack Williamson

Ensuring call center representatives are well-prepared to manage customer inquiries and support requests is essential. Adequate training can enhance customer satisfaction, employee retention, and overall business performance. Learn the definition and significance of call center training and gain an overview of the process. Gain a thorough understanding of the components required to establish a successful…

Layoffs are a common occurrence in today’s business world, and they can have significant effects on organizations and their stakeholders. Layoffs, which can be the result of downsizing or restructuring, refer to the permanent termination of employment for a group of employees, usually due to financial, operational, or strategic reasons. Layoffs are often implemented as…

One of the most important KPIs (Key Performance Indicators) for customer service call center companies is measuring and reducing call abandonment rates. Reducing abandoned calls, and improving call handling for call centers is always the goal to increase customer satisfaction for current and future customers. Call abandonment is when a caller hangs up before any…

Link building is one of the most important aspects to incorporate in Search Engine Optimization (SEO) strategies. In fact, backlinking is a tried and tested solution for websites to increase their website traffic and boost their ranking on search engines. As we step into a new phase of the digital age, even though backlinking has…

Achieving your aspirations and goals is the epitome of success. When it comes to business process outsourcing (BPO) partners, success is the amalgamation of collaboration between BPO and client companies. For over three decades since outsourcing providers entered the business scene, a plethora of services have been added to their ranks, resulting in a demand…

Our world is on a constantly rotating rotisserie of inevitable events that affect economics, politics, and society, sometimes the changes brought have a negative impact on businesses. Preparing for the inevitable should help organizations better absorb or adapt to changes such as an economic downturn, conflicts, calamities, inflation, health crisis, and legislative mandates.  Potential Dangers: …

A bustling city located in the heart of Central Luzon, Philippines, Angeles City is one of the best cities to live and work outside of Metro Manila. Since its humble beginnings as a backwater village that had gained its autonomy from the province of Pampanga. From which it enjoys autonomy to pursue its own economic,…

For startup entrepreneurs, executing their business ideas can be daunting, especially when they strive to manage operations with scarce resources. In the early stages, most startups operate with a small, dedicated team of key members who often need to wear multiple hats and take on various responsibilities within the company. While this could be a…

Outsourcing the customer support function of a company to a specialized provider is known as call center outsourcing. A third-party vendor can assist customers with questions, payment failures, and other issues. Companies that outsource call centers can save money, time, and resources. Businesses use these functions such as product design, market strategies, and sales. As…