Angeles City Call Center has been providing top notch service to a wide array of clients for years now. Look below to find out why so many clients are happy with us.

Why Your Back Office Processes Is Missing The Mark (And How You Can Fix It)

December 1, 2022 by Kenneth Pangan

Are you a business owner, leader, or manager struggling to balance front-end and back-end processes within your organization? The truth of the matter is that everyday business tasks can be overwhelming to most. A company with ineffective business processes can affect an organization’s business efficiency – which impacts operations, customer experience, customer service, and workflow. …

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How To Reduce Call Abandon Rate

November 4, 2022 by Kenneth Pangan

One of the most important KPIs (Key Performance Indicators) for customer service call center companies is measuring and reducing call abandonment rates. Reducing abandoned calls, and improving call handling for call centers is always the goal to increase customer satisfaction for current and future customers. Call abandonment is when a caller hangs up before any …

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Spark Joy: How To Get Rid Of Stress At Work

October 7, 2022 by Kenneth Pangan

Have you been feeling stressed out at work lately? A study conducted by the American Psychological Association found that work-related stress is the second leading cause of stress among Americans, next to financial problems. In fact, in a 2010 poll, 70% of respondents voted that workplace stress impacts their physical and emotional well-being.  With that …

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How To Do Effective Backlinks

September 2, 2022 by Kenneth Pangan

Link building is one of the most important aspects to incorporate in Search Engine Optimization (SEO) strategies. In fact, backlinking is a tried and tested solution for websites to increase their website traffic and boost their ranking on search engines. As we step into a new phase of the digital age, even though backlinking has …

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How To Succeed With BPO Partners

August 4, 2022 by Kenneth Pangan

Achieving your aspirations and goals is the epitome of success. When it comes to business process outsourcing (BPO) partners, success is the amalgamation of collaboration between BPO and client companies. For over three decades since outsourcing providers entered the business scene, a plethora of services have been added to their ranks, resulting in a demand …

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Why Small-Mid Sized Businesses Should Outsource

July 29, 2022 by Kenneth Pangan

Success and failure are two separate words that reverberate in the minds of every entrepreneur. In recent years, competition between businesses is more challenging than it was before. Small to medium-sized businesses often lose out against firmly established businesses. With more resources and manpower at their disposal, small to mid-sized businesses cannot simply compete by …

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Preparing Your Business For Future Uncertainties

June 17, 2022 by Kenneth Pangan

Our world is on a constantly rotating rotisserie of inevitable events that affect economics, politics, and society, sometimes the changes brought have a negative impact on businesses. Preparing for the inevitable should help organizations better absorb or adapt to changes such as an economic downturn, conflicts, calamities, inflation, health crisis, and legislative mandates.  Potential Dangers:  …

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Call Center Outsourcing: Everything You Need To Know

June 3, 2022 by Quenze Antonio

Outsourcing the customer support function of a company to a specialized provider is known as call center outsourcing. A third-party vendor can assist customers with questions, payment failures, and other issues. Companies that outsource call centers can save money, time, and resources. Businesses use these functions such as product design, market strategies, and sales. As …

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Angeles City’s Booming Call Center Industry 2022

May 20, 2022 by Kenneth Pangan

A bustling city located in the heart of Central Luzon, Philippines, Angeles City is one of the best cities to live and work outside of Metro Manila. Since its humble beginnings as a backwater village that had gained its autonomy from the province of Pampanga. From which it enjoys autonomy to pursue its own economic, …

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How SEO Benefits Your Business

May 30, 2019 by Zack Williamson

How SEO Benefits Your Business Businesses want to be known. That’s the truth. However, in the attempt to increase their popularity, entrepreneurs encounter tough competition from other businesses. By using technology, being known potential clients is now made a lot easier. SEO — which stands for Search Engine Optimization — is a modern marketing strategy …

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